Terms and Conditions

Welcome to and thank you for visiting and using the website and related services provided by mlotours.co.uk. Before using this website or booking any services, please read these Terms and Conditions carefully. By accessing or using this website, you agree to be bound by these Terms.

I. Service Description

The services we provide include, but are not limited to:

• Guided tours accompanied by local guides
• Private vehicle and driver services
• Customized travel itineraries (half-day tours, full-day tours, multi-day tours)
• Airport transfers and intercity transportation services

All services are executed only after the client has successfully booked and received confirmation online.

II. Booking and Confirmation

All bookings must be submitted through our official website or authorized channels.

An order is considered valid only after payment has been successfully processed and a confirmation has been received.

We reserve the right to decline or modify an order due to resource unavailability or force majeure events.

Clients are required to provide accurate personal and itinerary details; failure to do so may affect service arrangements.

We will send booking confirmations to clients within 24 hours after successful payment.

III. Pricing and Payment

All prices are as listed on the website.

Fees typically include: guide service fees, driver service fees, vehicle costs, and basic insurance coverage.

Unless otherwise specified, costs do not include meals, admission tickets, gratuities, or personal expenses.

Payments must be completed using the designated online payment methods.

IV. Cancellation and Refund Policy

Clients may request to cancel or modify an order 7 days or more before the scheduled service start time.

Cancellations made 3 to 6 days in advance may be subject to a partial administrative fee.

Cancellations made within 48 hours of the service start time are not eligible for a full refund.

Third-party costs already incurred (e.g., admission tickets, booking fees) may be non-refundable.

Cancellations resulting from weather conditions, traffic issues, or force majeure events will be handled on a case-by-case basis through mutual negotiation.

Approved refunds will be processed and completed within 5 to 7 business days from the approval date.

V. User Responsibilities

Users must adhere to the following regulations while utilizing our services:

• Provide truthful and accurate personal information.
• Comply with local laws, regulations, and tourism guidelines.
• Treat guides, drivers, and other service personnel with respect.
• Refrain from engaging in illegal, dangerous, or disruptive behaviors.
• Refrain from damaging vehicles or related facilities.

If a user’s conduct disrupts the normal provision of services, we reserve the right to terminate the service immediately without issuing a refund.

VI. Service Changes and Force Majeure

We may adjust or cancel services under the following circumstances:

• Severe weather conditions or natural disasters.
• Government policies or traffic restrictions.
• Unexpected safety incidents.
• Temporary unavailability of vehicles or personnel.

In the event of force majeure, we will make every reasonable effort to provide alternative arrangements or appropriate compensation, but we shall not be held liable for any additional damages or compensation beyond that.

VII. Limitation of Liability

We will make reasonable efforts to ensure the quality and safety of our services.

However, we shall not be held liable for any indirect or incidental damages, losses, or accidents resulting from factors beyond our control.

Customers are solely responsible for safeguarding their valuables during their travels.

VIII. Intellectual Property

All content on this website (including text, images, designs, and trademarks) is protected by law and may not be copied, used, or distributed without authorization.

IX. Third-Party Services

Our services may involve third-party providers (such as ticket vendors, hotels, or payment platforms). Responsibility for such related services lies with the respective third parties, and we shall not be held liable for their actions.

X. Privacy Protection

We handle user information in accordance with our Privacy Policy. By using this website, you consent to the data processing practices outlined therein.

XI. Modification of Terms

We reserve the right to update these Terms at any time. Any updates shall become effective immediately upon their publication on the website; continued use of our services constitutes acceptance of the modified Terms.

XII. Governing Law

These Terms shall be governed by the laws of the State of California, USA. In the event of a dispute, priority shall be given to resolution through amicable negotiation.