Privacy Policy – MLO TOURS LTD

Privacy Policy

Welcome to the mlotours.co.uk website. We take your privacy very seriously and are committed to protecting the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information.

By using this website, you agree to the terms of this Privacy Policy.

I. Information We Collect

During your use of our services, we may collect the following types of information:

Information you voluntarily provide:

  • Name
  • Contact details
  • Booking information
  • Special requests

Payment-related information:

  • Payment records and order details
  • Payment method information (processed by third-party payment platforms; we do not store your full bank card details)

Automatically collected information:

  • IP address
  • Device information (browser type, operating system, etc.)
  • Access logs and browsing behavior (used to optimize the website experience)

II. How We Use Your Information

The information we collect is used for the following purposes:

  • Processing your bookings and orders
  • Arranging tour guides and vehicle services
  • Providing customer support and communication services
  • Optimizing the website experience and service quality
  • Sending necessary information, such as order confirmations and itinerary notifications
  • Complying with legal and regulatory requirements

We will respond to all user inquiries and requests within 24 hours from receipt.

III. Information Sharing and Disclosure

We are committed to never selling or renting your personal information.

We may share necessary information in the following circumstances:

  • With tour guides, drivers, or partner service providers related to your service (solely for the purpose of fulfilling your order)
  • With third-party payment platforms (for payment processing)
  • When required by law or requested by government agencies in accordance with the law

All partners are required to adhere to strict privacy protection obligations.

IV. Data Storage and Security

We implement reasonable technical and administrative measures to protect the security of your personal information, including:

  • Data encryption and secure transmission
  • Access control
  • Secure server storage
  • Regular security reviews

Personal booking and user profile data will be retained for a fixed period of 12 months after service completion. After the 12-month retention period, all related personal data will be permanently and securely deleted or anonymized.

After-sales records and service feedback information will be kept for 30 days for follow-up service arrangement only.

However, please note that no method of internet transmission or storage is 100% absolutely secure.

V. Cookies (Browser Data)

We may use Cookies and similar technologies to:

  • Remember your preferences
  • Analyze website browsing behavior
  • Optimize the user experience

Cookie data is stored for a maximum period of 30 days and will be automatically cleared upon expiry. You can disable Cookies through your browser settings, though this may affect the functionality of certain features.

VI. Your Rights

Subject to applicable laws, you have the right to:

  • Access your personal information
  • Request the correction or updating of your information
  • Request the deletion of your personal data once the 12-month storage period expires
  • Withdraw your consent (where applicable)

To exercise any of the above rights, please contact us via our “Contact Us” page.

VII. Third-Party Services

This website may incorporate third-party services (such as payment platforms, mapping services, or analytics tools). These third parties have their own respective privacy policies and fixed data retention periods, which we recommend you review independently.

VIII. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page.