Welcome to the Help Center at mlotours.co.uk. Here, we have compiled answers to the most common questions customers ask when using our services. If you still have questions, please feel free to contact our customer service team at any time.

I. Booking Information

  1. How do I book a tour?

You can book a tour online via our website by selecting your desired service type (e.g., city tours, airport transfers, custom itineraries, etc.), entering your travel details, and completing the payment.

  1. How far in advance should I book?

We recommend booking at least 24–72 hours in advance to allow us sufficient time to arrange a suitable guide and vehicle for you. During peak seasons, we recommend booking even further in advance.

  1. Can I make a last-minute booking?

Subject to resource availability, we do accept same-day or last-minute bookings; however, these are strictly subject to actual availability at the time of inquiry.

II. Service Details

  1. What is included in the service?

Our services typically include:

Accompaniment by a professional local guide
A private vehicle and driver
Basic transportation costs (fuel, insurance, etc.)
Itinerary planning and route arrangement
(Entrance fees for attractions, meals, and personal expenses are generally not included.)

  1. Can I customize my itinerary?

Yes. We offer fully customized services, allowing you to tailor your itinerary content based on your interests, available time, and budget.

  1. Do your guides speak Chinese?

We provide multilingual guide services, including Chinese, English, and others (specific language availability depends on local resources).

III. Vehicles and Safety

  1. What types of vehicles do you use?

We assign different types of vehicles—including sedans, SUVs, or business vans—based on the number of passengers and the itinerary requirements, ensuring both comfort and safety.

  1. Are the vehicles safe?

All our vehicles comply with local safety standards and are fully insured and operated by professional drivers.

  1. Can I bring luggage?

Yes. Please specify the number of luggage items you will be bringing when making your booking so that we can arrange a suitable vehicle model for you.

IV. Payments and Fees

  1. How can I make a payment?

We accept online payment methods, including credit cards, debit cards, and various other payment platforms.

  1. What is included in the price?

The price typically includes:
Guide service fees
Driver service fees
Vehicle and fuel costs
Basic insurance coverage
Any items not included will be clearly specified on the booking page.

V. Cancellations and Modifications

  1. Can I cancel my booking? Yes, though applicable fees will be charged based on the timing of the cancellation. For specific regulations, please refer to our “Cancellation and Refund Policy.”
  2. Can I modify my itinerary?

Yes. Please contact Customer Service as soon as possible, and we will make adjustments for you based on the specific circumstances.

VI. On the Day of the Tour

  1. How do I contact the driver or tour guide?

Once your itinerary is confirmed, we will provide the contact details for your tour guide or driver.

  1. What should I do if I am running late?

We recommend making every effort to be punctual. In the event of a delay, please contact your driver or Customer Service in advance to coordinate.

  1. What should I do if an unforeseen situation arises?

If your itinerary is affected by unforeseen circumstances—such as weather conditions, traffic issues, or other force majeure events—we will assist you in adjusting your arrangements or provide alternative solutions.